PLEASE READ CAREFULLY BEFORE BOOKING YOUR TRIP WITH OUR SUITE LIFE LTD.

The following terms and conditions apply to any trip booked with OUR SUITE LIFE LTD (hereinafter referred to as “OSL” “our” “us”). By booking a trip with OUR SUITE LIFE you (hereinafter referred to as, “you” “your” or “traveller”) acknowledge that you (i) are 18 years of age or older, (ii) understand and accept these terms and conditions (the “Terms and Conditions”) and (iii) are entering into a contractual relationship with OSL.

PRICE POLICY - TRIP DEPOSIT - INVOICING - FINAL PAYMENT

All trip prices are as posted on OSL website at the time of booking and do not include airfare. Trips are priced per person, based on shared occupancy. Single rooms may be available at an additional cost and the prices will be listed where applicable. Prior to booking, prices are subject to change without notice. If you are using our payment plan option, you must submit a non-refundable, non-transferable, per person deposit (equivalent to the first month’s instalment payment or other amount determined by OSL in its sole discretion) at the time of booking to reserve your space. You may submit payments to OSL by online transfers or credit card.

Payment of the required deposit indicates that you have read and accepted the Terms and Conditions. Once your deposit has been received and processed by OSL, you will receive confirmation of your booking (subject to availability) by email. After booking, OSL may send you an additional email with the payment plan (3) dates and details of the trip. Please note transaction fees will be added onto each payment. If you fail to make a payment by the payment due date, we shall be entitled in our discretion to treat the missed payment as a breach of contract, cancel your reservation, and/or impose the cancellation/a £30 late fee specified in this agreement. A £30 late fee will be added every week a payment is late. We also retain the right to assign your spot to the next eligible traveller on the waitlist without any refund to you.

Each traveller is responsible for verifying the information and notifying OSL of any discrepancies or errors. If there is an error OSL will send a revised invoice to reflect the correct pricing. OSL may cancel your booking if final payment is not received by the due date.

Regardless of the deposit amount, you will be required to adhere to the following payment schedule when booking trips within 60 days of a trip start date:
60 Days Prior to Trip ……….. 75% of Trip Cost Due with Deposit

30 Days Prior to Trip ……….. 100% of Trip Cost Due with Deposit

CHANGES

OSL reserves the right to make changes to any and all aspects of the trip (which may include without limitation changes to the types and/or timing of activities available during the trip, items and/or services included with the trip, accommodation, the itinerary, and/or the nature of the trip) if, in OSL 's sole discretion, OSL  deems it necessary to do so due to conditions that may be hazardous, dangerous, or otherwise adverse or threatening, if an act or omission of a third party prevents any such aspects of the trip or any portion of the trip, or for any other reason considered commercially necessary by OSL . You will not be eligible for any refunds of any amounts based on any such changes to OSL .

2. Cancellations/Refunds.

2.1. By OSL.

OSL reserves the right to cancel your reservation if your Total Payment is not received on or before the Payment Due Date and you will not be eligible for any refunds of any amounts. Company further reserves the right to cancel the trip prior to the Departure Date in the event an insufficient number of registrants are confirmed for the trip or for any other commercial reason in OSL 's sole discretion and, in such an event, you will receive a full refund of the amount you remitted to OSL, but in no event will OSL  be responsible for any other amount, including preparation costs, airfare, travel documents, or any other losses or claimed damages. OSL  may cancel or reschedule a trip for any reason. In the event a trip is cancelled, OSL  will refund the amount received from you. OSL will put in reasonable effort to reschedule the trip. In the event a trip is postponed, you will be notified and any payments made will roll over to the new trip dates. OSL will also offer refunds, aside from deposit, for postponed trips on a case by case basis. OSL will not be responsible for any additional costs or any fees incurred by you due to the cancellation or rescheduling of a trip. The cost of airline tickets or other travel arrangements, not made by OSL shall be the sole responsibility of the traveller.

2.3. By Host.

For all group trips hosted by an influencer or celebrity, host’s are in contractual agreement to put in reasonable effort to ensure their trip launches as promised. Within said agreement, they have confirmed they will be in reasonable health and availability throughout the official trip dates. If the guest host is prevented (directly or indirectly) from performing any of its obligations under this agreement by reason of any Act of God, sickness, strike, trade dispute, fire, inclement weather, breakdown, interruption of transportation networks/means, government or political action, acts of war or terrorism, acts or omissions of a third party, or for any other cause whatsoever outside of OSL's reasonable control, OSL will be under no liability whatsoever to you. OSL will provide guests the opportunity to attend a trip without the host, but will unfortunately not be able to offer refunds if a trip host is no longer able to attend.

Our Suite Life tours are automatically confirmed to happen once posted onto our website. The only exception to this would be group tours hosted by influencers. Influencer hosts are required to secure a minimum of 8 girls for their trip to be confirmed. In the chance the minimum number is not secured, the group will continue on and have Ashlee or Helena lead as the host.

2.2. By You.

All cancellations by you must be in writing and emailed to OSL at the contact email address (hello@oursuitelife.co.uk). A refund minus any online payment fees (4%), not including deposit, will be issued if your cancellation request is received by OSL within one week of any payment made, unless the trip start date is less than 120 days from the booking date as we do not offer refunds within 120 days of a trip. If the cancellation takes place before the 90 day deadline prior to the trip start date, any payment, not including the deposit and the online payment fee (4%) will be refunded. If cancellation takes place under 120 days prior to the start date, all payments will be forfeited.

2.3. Why are my payments non-refundable?

Our vendor/partner(s) -- hotels, guest speakers, excursion companies, etc. -- require upfront commitments that we must adhere to. When we offer a package to you we have to ensure, through good-faith payments, that you will attend the trip.

HEALTH AND FITNESS ELIGIBILITY

You represent that you are over the age of eighteen (18) and are healthy, in good physical and mental health, and are at a level appropriate to participate in, and are fully capable of participating in, the trip. You further represent that you do not suffer from any medical conditions or disabilities that may restrict, limit, prevent, or preclude your participation in the trip, including any Physical Activities. You have consulted with your physician and your physician has authorised you to participate in the trip, including any Physical Activities. You will discuss and address any questions or concerns you may have about your physical or mental health with the appropriate health care professional prior to the Departure Date. Documentation from your physician confirming your clearance to participate in the trip can be provided upon request. If, at any time, you have any doubts about your physical condition or fitness to participate in any aspect of the trip, you will cease participation in the same and seek appropriate medical attention.

YOU ARE HEREBY ADVISED THAT THE TRIP MAY TAKE PLACE IN REMOTE AREAS WHERE THERE IS LITTLE OR NO ACCESS TO TRADITIONAL MEDICAL SERVICES OR HOSPITAL FACILITIES FOR SERIOUS HEALTH ISSUES (OR YOUR PARTICULAR HEALTH ISSUES). YOU ARE FURTHER ADVISED THAT ANY MEDICAL OR EVACUATION EXPENSES WILL BE YOUR SOLE RESPONSIBILITY.

As a result, we require you to purchase travel insurance with appropriate coverage for your needs. We reserve the right in our sole discretion to refuse your participation in the trip, Physical Activities, and/or any other activities, due to medical, fitness, or other grounds. OSL also reserves the right to deny participation in the trip or any related activities at any time to individuals demonstrating behaviour that may result in injury to themselves or others.

ASSUMPTION OF RISK

You understand that serious accidents may occur during Physical Activities and that participants can sustain fatal and/or serious personal injury. As stated above, the trip may take place in a remote location where there is little or no access to traditional medical services or hospital facilities for serious and/or particular health issues. You may also be visiting places where the political, cultural, and geographical attributes of the location present risks and physical challenges that are greater than those present in your country of residence. It is your own responsibility to familiarise yourself with all possible relevant travel information in connection with your participation in the trip. Understanding and in full consideration of the foregoing, you agree to solely and exclusively assume full and complete responsibility for and the risks inherent in travel and engaging in Physical Activity which may include injury, death, property damage, and/or any other kind of Liability, whether foreseen or unforeseen, which may occur during your participation in the trip. You acknowledge that your decision to participate in the trip is made in full consideration of the foregoing information and that you solely and exclusively assume the risks involved with participating in the trip.

IN NO EVENT WILL OSL BE LIABLE FOR ANY LIABILITIES ARISING FROM OR IN CONNECTION WITH YOUR PARTICIPATION IN THE TRIP.

INJURY

In the event you are injured while participating in the trip, you agree to assume all financial obligations for any and all medical costs you incur. You acknowledge and agree that IN NO EVENT SHALL DTB AND/OR ANY COMPANY PARTY BE LIABLE OR RESPONSIBLE FOR ANY LOSSES OR LIABILITIES ARISING OUT OF YOUR PARTICIPATION IN THE TRIP.

WAIVER OF LIABILITY AND RELEASE

In consideration for participating in the trip, YOU VOLUNTARILY ASSUME FULL RESPONSIBILITY FOR AND HEREBY RELEASE, WAIVE, DISCHARGE, HOLD HARMLESS, AND COVENANT NOT TO SUE OSL, ITS OFFICERS, MEMBERS, AGENTS, CONTRACTORS, EMPLOYEES, VOLUNTEERS, GUIDES, AND OTHER REPRESENTATIVES (each a “company party” and collectively, the “company parties”) FOR ANY AND ALL CLAIMS, DEMANDS, ACTIONS, CAUSES OF ACTION, AND/OR LOSSES (including but not limited to any exemplary, direct, indirect, incidental, special, consequential, punitive, or other damages, medical expenses, lost wages/income, loss of services, lost profits, property damage, pain, illness, and death) (collectively “liabilities”) WHATSOEVER ARISING OUT OF OR IN ANY WAY RELATED TO YOUR TRAVEL TO AND/OR PARTICIPATION IN THE TRIP AND/OR ANY ACTIVITIES CONDUCTED IN CONNECTION THEREWITH, REGARDLESS OF WHETHER SUCH LIABILITIES ARE CAUSED BY THE NEGLIGENCE OF ANY COMPANY PARTY OR OTHERWISE, AND REGARDLESS OF WHETHER SUCH LIABILITY ARISES IN TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ANY COMPANY PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITIES, TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW. You are required to obtain travel insurance to cover against liabilities resulting from trip cancellation or interruption, weather, natural disaster, strike, illness, job reasons, accident, sickness, evacuation, pre-existing medical conditions, baggage delay, loss, theft, and other liabilities associated with travel and your participation in the trip. You acknowledge that whether or not you elect to purchase or not purchase travel insurance, you will not look to any of the OSL Parties for reimbursement for any liabilities suffered or occurring during your travel and/or participation in the trip.

gratiuties

Gratuities are included for services during certain portions of the trip. This includes gratuities for wait staff, included meals and hospitality staff at accommodations for nights purchased through OSL. Gratuities for your tour director, local hosts, local guides and driver are not included in the trip price (unless otherwise noted in pricing details) and are discretionary.

NOT INCLUDED IN THE TRIP PRICE

The following charges are not included in the trip price unless otherwise noted: airfare to and from the start of your trip; airline baggage fees including checked and/or excess baggage fees; passports; visas and vaccinations; tips to your tour director, local host, driver, local guides, restroom attendants; gratuities on ferries, trains; laundry; telephone; minibar; alcohol, beverages, and food outside of the contracted OSL menu as presented at accommodations or restaurants (these extra items will be billed to you before leaving the accommodation or restaurant); optional excursions; porterage at airports and train stations; travel insurance; and all other items of a personal nature.

AIR ARRANGEMENTS TO TRIP DESTINATIONS

Travellers must purchase their own airline tickets to the trip destination. OSL will not arrange air transportation and shall not be responsible or liable for a traveller’s airfare, airline ticket, or air travel arrangements. All issues with your air travel shall be resolved with the respective airline on which you are ticketed. In the event the airline cancels, reschedules, or delays a flight for any reason or you miss your departure flight or connection, no refunds will be provided by OSL for missed portions of the trip. You are fully responsible for any additional expenses you may incur prior to joining the trip if you miss your departure flight or connecting flight. OSL requires all travellers to purchase travel insurance with provisions to cover these unexpected expenses.

INSURANCE

OSL recommends travellers to purchase travellers/medical insurance for your OSL trip. By signing up and making any payment to us, you acknowledge this. The insurance should cover the cost of trip cancellations, flight delays and cancellations, loss of employment, and accidents and illness suffered by you that would prevent you from travelling on your booked trip or that may occur during the trip. You should consider purchasing additional coverage to cover any money you may have spent prior to your scheduled trip departure. Travellers will be required to submit documentation evidencing their purchase of travel insurance to OSL 20 days prior to trip departure date. OSL is not responsible for any losses you incur and/or sustain.

LANGUAGE

All tour directors, local hosts and local guides utilised by OSL speak English. Travellers should be able to speak, read and understand English.

AUTHORITY TO REMOVE OR REFUSE TRAVELLERS

In the event OSL believes that a traveller may interfere with other traveller’s enjoyment of the trip, OSL may, in its sole discretion, refuse to allow the traveller to commence the trip or remove a traveller from the trip. Travellers who

(i) are considered a danger to themselves or others or
(ii) have engaged in or are threatening to engage in behaviour that may adversely affect the safety, security, comfort, enjoyment, or well-being of other travellers or OSL representatives (including, but not limited to, behaviour that is disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, or obscene)
(iii) have failed or refused to follow OSL directives, recommendations, instructions, policies, or procedures, may be removed from the trip. In the event OSL refuses transport or removes a traveller, OSL may leave the traveller at any destination and shall not be liable or responsible for accommodations, transportation, meals, medical care, or any other expenses incurred by the traveller after refusal or removal from the trip. OSL will not refund any portion of the price paid by any traveller who is refused or removed and OSL will be entitled to recover from the traveller any costs or expenses incurred by OSL in removing or refusing the traveller.

UNDERAGE TRAVELLERS

OSL requires travellers to be 18 years of age or older to book a trip and travel alone. Persons under the age of 18 must have an adult (over the age of 18) accompany them on the trip and share accommodations.

VISAS & PASSPORTS

International travel requires a passport. You must verify all requirements and obtain a passport and all necessary visas for the trip, including all health requirements if any. If you are refused entry into any country for failing to meet the entry and exit requirements, OSL will not be liable.

accommodations

OSL utilises various accommodations such as hotels, Airbnb, villas, and bed-and-breakfasts to house travellers during a trip. Each trip will vary in terms of the accommodations used. Shared room accommodations, with twin/single beds, will be provided (double, triple or multiple bedded rooms). Single room accommodations may be available at an additional charge and must be requested at the time of booking. Room and bed preferences are not guaranteed. Check-in times vary worldwide. OSL cannot control or guarantee check-in times.

SERVICE INQUIRIES AFTER THE TRIP

If a situation arises during the trip, please advise OSL of your complaint or claims as soon as possible. Any complaint involving OSL services or the services of its third-party suppliers must be relayed to OSL within 7 days after completion of the trip. If not, you will forfeit any compensation or other resolution that may have been due to you.

HEALTH - SAFETY - MEDICAL INSURANCE

OSL endeavours to provide a safe environment and experience for its travellers but cannot protect or guard travellers from certain risks and dangers when travelling. During a trip, travellers may be faced with forces of nature; political unrest; acts of lawlessness or terrorism; accidents or illnesses or other situations that may endanger the life of the traveller. OSL shall not be responsible for any risks and dangers that may arise and by booking a trip with OSL, you agree not to hold OSL liable for any harm suffered by you during the trip. You agree to hold OSL harmless regarding any provision of medical care or the adequacy of any care rendered. You must ensure that you are informed and aware of the applicable health requirements and recommended precautions relevant to the trip and that you carry all necessary vaccination documents, personal health information or personal medication. You run the risk of being denied entry into a country if you fail to present the required vaccination documentation. Prior to booking a trip, you should refer to YOUR local government websites for travel advice and vaccination requirements for the trip destination.

PHOTOGRAPHS

Photographs appearing on OSL website are used solely as a representation or similar depiction of the possible facilities and attractions and OSL travellers should not rely on those depictions. Actual facilities and attractions will vary. On some trips, OSL may hire a photographer to take pictures of the travellers, activities, and attractions. By booking a trip with OSL, you agree to grant OSL permission to use photos of you taken during the trip by the OSL photographer on our website and social media platforms for marketing purposes only. OSL may, in its sole discretion, make the pictures available to travellers as part of the trip or as an additional cost. In the event you upload your photos to the OSL website, any upload grants a perpetual licence to OSL to use your photos for marketing purposes.

OPTIONAL EXCURSIONS

Optional excursions, outside of the planned OSL trip activities may be available for booking through local operators or other third parties. These parties are entirely independent of OSL and do not form any part of the OSL trip. Any optional excursion you book will not be governed by these Terms and Conditions. In booking with a third party/local operator, you will be entering into a contract with said organiser or operator and will be subject to their terms and conditions, which may include limitations of liability or exclusions. OSL shall not be liable for any optional excursions or for any acts or omissions of the third-party/local operator, its employees or agents or any other person connected therewith, even where OSL advertises, suggests or assists with booking an optional excursion with the third-party or local operator. Any advice or assistance on or with any optional excursions provided by any local representative does not mean or imply that the option is sold, supervised, or controlled by OSL, or that any such advice or assistance is given on behalf of OSL. OSL advises travellers to check with the operator of any optional excursion for the applicable terms and conditions before booking.

wi-fi

Wi-Fi connectivity may or may not be available during the trip. If available, it may be delayed, slowed, or otherwise interrupted. OSL has no obligation to provide travellers with Wi-Fi connectivity during the trip.

PRIVACY POLICY

By using the OSL website and booking a trip with OSL, you consent to OSL’s use of your personal information. You acknowledge and agree that by purchasing a trip with OSL, you consent to OSL transmitting your personal information to our third-party suppliers, as necessary. You acknowledge that you have reviewed and agreed with the OSL privacy policy.

THIRD PARTY PROVIDERS

OSL is an independent limited liability company acting as an intermediary to provide a trip consisting of services offered by third-party suppliers. Third-party suppliers providing trip services are not agents, employees, servants, or joint venturers of OSL. OSL has independent contracts with each of the suppliers for the services. All trip services provided by third-parties are subject to the terms and conditions specified in the third party supplier documents and to the laws of the countries in which the services are supplied. The third party supplier terms and conditions are available to you upon request. You agree that neither OSL nor its representative shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services. After departure, if the services included in the trip cannot be supplied or there are changes in an itinerary for reasons beyond the control of OSL, depending on the circumstance, OSL will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of travellers.

LIMITATION OF LIABILITY

To the extent permitted by law, neither OSL nor any of its related companies, guest hosts, directors, employees or agents accept any liability in contract, tort or otherwise for any claim, injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of another traveller or third party providers over whom OSL has no direct control, by force majeure or by any other event which is beyond OSL’s control. Any limitation of responsibility stated for OSL in these Terms and Conditions applies and extends to its related companies, guest hosts, directors, officers and agents. This limitation of liability provision does not make OSL responsible for any costs and fees that are specifically stated as being your responsibility. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of OSL under applicable law.

AMENDMENTS

The Terms and Conditions may only be amended, modified or waived by an authorised representative of OSL. Any such modification, amendment or waiver must be in writing.

The Terms and Conditions are subject to change. OSL advises you to check the OSL website for the latest version of the Terms and Conditions prior to booking your trip.

DISCOUNT CODES

Unless advised otherwise all discount codes are available for one time use and only for deposit bookings.

PRIVACY POLICY

Effective Date: October 2024

OurSuiteLife ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, www.oursuitelife.co.uk (the "Site"), or interact with our services. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our services to you, including:

• Personal Information: When you register on our site, subscribe to our newsletter, make a purchase, or contact us, we may collect information such as your name, email address, postal address, phone number, and payment details.

• Usage Data: We collect information on how you access and interact with the Site. This may include your IP address, browser type, browser version, the pages of our Site you visit, the time and date of your visit, and other diagnostic data.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our services

• Process transactions and send you related information

• Communicate with you, including sending updates, promotions, and other relevant information

• Improve our website and user experience

• Monitor and analyze usage patterns

• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: We may share your information with third-party service providers to assist with processing payments, hosting our website, or delivering email communications.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.

• Correction: You can request that we correct any information you believe is inaccurate.

• Deletion: You can request the deletion of your personal data, subject to certain exceptions.

• Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances.

• Objection: You have the right to object to the processing of your personal data in certain cases.

If you would like to exercise any of these rights, please contact us at info@oursuitelife.co.uk.

5. Security of Your Information

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet-based service is completely secure, and we cannot guarantee the absolute security of your information.

6. Links to Other Sites

Our Site may contain links to other websites that are not operated by us. We are not responsible for the content, privacy policies, or practices of any third-party sites.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically for any updates.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: hello@oursuitelife.co.uk

This Privacy Policy ensures compliance with data protection regulations such as the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.